Read the confirmation
Check the terminal, level, meeting description and contact number. Do not assume a different transport company’s sign or app pickup area is your meeting point.
Contact the booking team
Send your terminal, a clear nearby landmark and whether your complete group has its bags. Stay in a public permitted waiting area while the dispatcher verifies the location.
Verify the vehicle
Match the driver or vehicle details supplied in your confirmation. Ask the dispatcher to verify any unexpected substitution before boarding.
Record changes
If you choose an alternative ride, tell the booking team promptly and keep receipts. The accepted waiting and cancellation terms govern any charge or refund.
Sources & editorial approach
Official operators are linked for current airport services, routes and schedules. Our practical planning advice is editorial guidance; confirm trip-specific instructions with your booked provider.
How we research and update this websiteRelated planning guides
- SJU Airport pickup: from baggage claim to your driver
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- SJU to Vieques and Culebra: the Ceiba ferry connection
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